Delivery & Returns

Shipping Information for TRADE customers only.

We use a fully insured delivery service, with full order tracking. We'll even send you an email and a text message to confirm your delivery window.

If there are any problems with delivery you can contact us on 01275 815200.

We can arrange UK mainland based courier collection for unwanted orders at our standard collection charge of £6.95, except for those customer orders requiring collection from Ireland where additional charges may apply.

Masters return process

Alternatively, you can arrange your own courier at your own cost.  Please note, masters are not liable for any lost shipments sent through third party couriers; and we recommend that all returns sent via arranged couriers are properly insured for loss and damage.

We will cover the return postage or cover incurred return postage costs on items (up to our standard return collection charge of £6.95) if:

- you received an incorrect item
- you received a damaged item
- you received a defective item
- you received an item that does not match its description

Return conditions:

All returns must be in the exact condition in which you received it, undamaged, in original unopened packaging and in a resell-able condition.

Please clearly mark all the return orders with the following address:

Goods inwards
Gordano Gate
Serbert Road
BS20 7GG

Please include your Masters account ID, company name & address and the reason for the return with the order.  Failure to include this information with the returned order will delay processing the refund.

If you have any questions regarding a return or to check the progress of your refund, please contact customer services on
+44 (0)1275 815 200 or by email at